Return and Refund Policy

Last updated: September 3, 2026

At Nook & Nest, we want you to be happy with your purchase. If there is a problem with your order, please contact us at nookandnesthome@outlook.com so we can review the issue and help with the next steps.

Damaged Products

If your package or product arrives badly damaged, please contact us within 30 days of delivery and provide clear photos or videos showing the damage.

Depending on the situation, we may provide a refund or replacement.

Minor issues such as small scratches or slight wrinkles may not qualify for a refund or replacement.

Incorrect or Missing Products

If you receive the wrong product, please contact us within 30 days of delivery with your order number and clear information about the problem.

For incorrect products, a refund or replacement may be provided.

If you receive the wrong color or size, we may provide a refund or replacement after reviewing the issue.

If you receive an item, part, or accessory that is missing, please contact us so we can review the situation and determine the appropriate resolution.

Orders That Have Not Arrived

If your order has not arrived within the expected delivery period, please contact us at nookandnesthome@outlook.com with your order number. We will review the shipment and help determine the next steps.

Order Cancellations

You may request cancellation of an order before the order has been processed by the warehouse. If the cancellation is accepted before processing, a full refund may be provided.

Once an order has been processed by the warehouse, cancellation may no longer be possible.

Returns

Some issues may require an item to be returned. If a return is required, we will provide the return instructions and address after reviewing your request.

Please do not send an item to an address without first contacting us and receiving return instructions.

Refunds

If a refund is approved, we will process the refund to the original payment method. The time it takes for the refund to appear in your account may depend on your bank or payment provider.

How to Contact Us

For questions about a return, refund, damaged item, incorrect item, missing item, or cancellation, contact:

Email: nookandnesthome@outlook.com

Please include your order number and a description of the issue. Photos or videos may be requested when necessary to evaluate a damaged, incorrect, or missing item.